Menu
Čeština

Smazat účet

Tento dokument je k dispozici v angličtině.

You can request deletion of your Nail Ball account and associated personal data from Martin Smith, Vollebakken, 4631 Kristiansand, Norway. For help, email nailballofficial@gmail.com.

Effective date: 10 October 2026

  1. Open Nail Ball and sign in to the account you want to delete.
  2. Go to Settings → Account → Delete account.
  3. Read what will be deleted, complete any necessary account verification and confirm deletion of the entire account. This initiates permanent deletion, not temporary deactivation; you do not need to email support as an extra step.

You can make the request using the email link below or by copying the address into any email service. You do not need the app installed, access to an in-game menu, or a NailBall ID email account. This route also covers accounts linked only to Game Center or Play Games.

Email nailballofficial@gmail.com with the subject “Nail Ball account deletion”. Include your player ID if available and identify the linked sign-in method. If you use NailBall ID, send the request from its registered email where possible. If you cannot access the app or that email, tell us; we will explain an alternative proportionate verification process. A player ID is helpful but not mandatory if you no longer have it. We may use account or limited transaction information to verify ownership; we will not require you to reinstall the game. Do not send passwords, email sign-in codes or full payment details.

Deletion covers the Nail Ball account, NailBall ID email association, linked platform identifiers held by us, account-linked profile, saved progress, Gold and Diamond balances, cosmetic ownership, collection and entitlement records, birth year, age group and consent preferences, and associated identifiable matchmaking and match-history records, subject to lawful exceptions. Associated personal data in our analytics, crash, advertising/reward, email-delivery and support systems is also deleted or irreversibly anonymised where it can be linked to you, unless a stated legal retention exception applies. We instruct relevant processors to delete or irreversibly anonymise applicable data. Merely replacing a name with a player or device ID is not anonymisation. Properly anonymized statistics and other players' independent records may remain without identifying your deleted account.

Purchase receipts and necessary transaction, refund and wallet ledger records may be retained for as long as accounting and tax law requires. Limited records for a specific legal claim or fraud investigation are kept only while needed for that matter and the applicable claim period. Evidence that we honoured your request is kept for as long as needed to demonstrate that we complied with it. Retained data is restricted to those purposes; it does not preserve your playable account.

Irreversibly anonymised aggregate analytics may remain. Other players' independent match records may remain without identifying your deleted account. Isolated backups are not used for ordinary operations and are overwritten on their normal cycle. We explain any applicable exception, its reason and duration in our response. Our general retention rules are described on the Soukromí page.

We complete account deletion within 30 days of verifying your request and send a confirmation email to the address used for the request or your verified contact address. We acknowledge the request and explain verification steps if needed. If your platform-only account has no email and you do not want to provide one, the in-app route remains available and provides confirmation there instead. An optional contact email used solely for deletion is not a requirement to create NailBall ID. We handle verification promptly; it is not a way to postpone statutory response deadlines. Applicable GDPR/UK GDPR and KVKK response periods still run as required by those laws. You may ask support to withdraw a pending request before processing is completed. Once deletion is complete, your account-linked progress, currency and cosmetic access cannot be recovered. Purchases are non-refundable merely because you choose to delete the account; deletion does not submit a store refund request. Mandatory consumer rights and any applicable App Store or Google Play refund rights remain unaffected. Resolve missing-purchase or refund questions before confirming deletion where possible.

Deleting Nail Ball data does not delete your Apple, Google, Game Center or Google Play Games account, or the purchase records held independently by those services. We remove our platform-to-Nail Ball account association and send applicable deletion instructions to our processors. Signing in again with the same platform identity does not restore the deleted profile or wallet; a later account is a new account. Apple and Google independently control their own profiles, purchase history and any platform-held game data. Request deletion of those records through their account/privacy controls. Unlinking Game Center or Play Games alone does not delete Nail Ball’s server records. Uninstalling alone does not request server-side deletion; local device saves may also need removal through app or device settings. You can make a privacy or data-access request without deleting your account. See Soukromí.

To keep your account but request deletion of particular data, email nailballofficial@gmail.com with “Nail Ball partial data deletion”, identify the account if possible, and specify the data, such as a support conversation or identifiable analytics records. The same ownership verification applies. We confirm by email what was deleted, any effect on the service, and any legal reason that prevents deletion. We aim to complete verified requests within 30 days, subject to applicable statutory deadlines.

To remove your optional NailBall ID email link while keeping progress, ask support and ensure another supported platform identity remains linked for recovery. Essential authentication, wallet and security records cannot all be removed while the same account continues operating; we explain the available choices before acting. You can withdraw analytics consent or opt out of personalised ads in Settings → Privacy options without deleting the account. Withdrawing consent stops future consent-based processing; request deletion separately for existing identifiable records.